Shipping policy

Umoya Matcha Shipping Policy

At Umoya Matcha, we strive to deliver your orders in a timely and efficient manner. Please review our shipping policy for important details on order processing, shipping times, and delivery expectations.

1. Order Processing

  • Orders are typically processed within 1-3 business days (excluding weekends and holidays).

  • You will receive a confirmation email with tracking information once your order has shipped.

  • If there are any delays in processing, we will notify you via email.

2. Shipping Methods & Rates

  • We offer multiple shipping options, which will be displayed at checkout.

  • Shipping costs are calculated based on order weight, destination, and selected shipping method.

  • Free shipping may be available for orders over a certain amount (details provided at checkout).

3. Estimated Delivery Times

  • Standard Shipping: Typically 3-7 business days within the U.S.

  • Expedited Shipping: Typically 2-3 business days

  • International Shipping: Delivery times vary by destination and may take 7-21 business days

  • Actual delivery times may vary due to carrier delays, customs processing, or other unforeseen circumstances.

4. International Shipping

  • We ship internationally to select countries. If your country is not available at checkout, please contact us.

  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

  • International shipments may be subject to customs inspections, which could delay delivery.

5. Lost, Stolen, or Delayed Packages

  • Once an order is shipped, Umoya Matcha is not responsible for lost, stolen, or delayed packages.

  • If your package is marked as delivered but not received, please check with your local carrier or neighbors.

  • If you suspect your package is lost, contact the carrier for assistance before reaching out to us.

6. Address Issues & Order Changes

  • Please ensure that your shipping address is correct before completing your order.

  • We are not responsible for orders shipped to an incorrect address provided by the customer.

  • If you need to update your shipping address after placing an order, please contact us at support@umoyamatcha.com as soon as possible. We cannot guarantee changes once an order has been processed.

7. Contact Us

If you have any shipping-related questions or concerns, please email us at support@umoyamatcha.com.

Thank you for choosing Umoya Matcha!