Refund policy
Umoya Matcha Return Policy
At Umoya Matcha, we take pride in providing high-quality matcha products. If you are not completely satisfied with your purchase, we are here to help.
Returns & Exchanges
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We accept returns or exchanges within 14 days of delivery.
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To be eligible for a return, the item must be unused, unopened, and in its original packaging.
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Proof of purchase (order number or receipt) is required.
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Customers are responsible for return shipping costs unless the product is defective or incorrect.
Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
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Opened or used matcha products
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Sale or promotional items
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Gift cards
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us at support@umoyamatcha.com within 7 days of delivery with your order number and photos or videos of the issue. Picture or video evidence is required to be eligible for a replacement or refund. We will provide a replacement or refund at no additional cost.
Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 5-7 business days to the original payment method.
How to Initiate a Return
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Email us at support@umoyamatcha.com with your order number and reason for return.
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Once approved, we will provide return instructions.
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Ship the item back to us using a trackable shipping method.
If you have any questions, feel free to reach out to our support team. Thank you for choosing Umoya Matcha!